There are a plethora of reasons you could be unable to hear Groovy. The following guide will help you troubleshoot the most common issues. Please try to follow these steps carefully.
1. Verify that Groovy is not muted
For this, you need to check for a couple of things.
First, Groovy should look like one of the following two examples in your voice chat:
Groovy should not look like any of these:
In case it looks like this, make sure to uncheck the "Server Mute" option. If this option isn't visible for you, ask a server moderator to unmute Groovy.
In case it looks like this, you muted Groovy on your end.
Make sure to untick the mute checkmark.
In case it looks like this, Groovy doesn't have permission to talk on your channel.
Ask a server moderator to either right-click it and untick "Server Mute" or to change the voice channel's permission overrides to allow Groovy to "Connect", "Speak", and "Use Voice Activity".
Lastly, please verify that you haven't set Groovy's volume to 0%.
2. Check your output settings in Discord
If you're in a browser, try switching to the Desktop client.
In the Desktop app, head to Settings -> Voice & Video -> Output Device and make sure that the device selected there matches the name of your speakers.
3. Platform specific fixes
On PC or Mac
Sometimes Discord's audio client just doesn't work as it should. In the Desktop app, press Ctrl+R (PC) or Cmd+R (Mac) to restart Discord.
In the browser
Make sure that the tab Discord is using has permission to play back audio.
If you see a mute symbol beside the 'close tab' button (like above), the tab is muted. To unmute it, right click the tab and select 'Unmute site'.
If none of this helped, please reach out to us on Groovy's official Discord server #help-desk with the following data:
- Is there a green circle around Groovy when playing a song? (yes/no)
- What's your server ID? If you need help, check out this article for more info. It should be a 17-18 digit number like 267719227815886850.